"Now that the approval business is processed in one chain, the permit can be obtained on the same day. It is really efficient." A few days ago, Yin Tiantian, a citizen who applied for a food business permit at the Hedong District Government Service Center, said. Not only that, the government service center can also handle business on weekends and holidays, and can also make customized appointments according to the needs of citizens.
"Staff perform the "One Window Acceptance" window rotation, weekends and holidays 8:30-12:00 to provide the masses and enterprises with "Lobby Office" services, 548 applications can be handled through the "One Window Acceptance" window. It has completely solved the problem of some people'no time to do during work hours and no time to do things after work'." A staff member of the Agency Service Section of the Administrative Approval Service Bureau of Hedong District told reporters, "At the same time, according to the list of materials for handling matters in the first chain, materials are collected uniformly. Carry out internal information check, unified management, and effectively improve the satisfaction of the people in handling affairs."
Think about what the masses think and be anxious about what the masses are anxious. Hedong District has further deepened the reform of "delegating management and service" and "accepting in one window, doing well at one time", continuously improving the quality and efficiency of government services, focusing on changing work styles and strengthening services to meet the needs of the masses and enterprises, and fully implement " 365 does not close the gold medal service, earnestly serve as a "gold medal shop junior", and build a "bridge of heart" between government and enterprises. The government service "lobby office" realizes the window service "continuous file", the "reservation office" realizes the "no gaps" for handling matters, the "self-service" realizes the "unobstructed" government service, and the "professional office" realizes the "one person with multiple capabilities". "To do practical work and solve problems for the masses and enterprises.
It is reported that starting from March 6th, on the basis of the "non-closing" service in the district-level government service centers in the early stage, Hedong District has implemented a holiday duty system at all levels of government service centers throughout the district. Announce the implementation list of "365 non-closing", and implement dynamic adjustments according to actual needs. Up to now, government service centers at all levels in the district have provided more than 800 "non-closing" services, which have received unanimous praise from the masses.
Establish an "appointment office" mechanism for high-frequency business units such as human resources, medical insurance, provident fund, and taxation, and announce the online appointment and telephone appointment service channels and acceptance time of the district's government service centers at all levels. Relying on technical empowerment measures such as "online operation" and "handheld operation", the masses and enterprises can use telephone consultation to understand the matter handling process, ensure that the procedures are completed at one time, and achieve "less errands" and "zero errands".
The district-level center has set up a 24-hour self-service area, and invested more than 3 million yuan to equip 8 towns and streets in the district and some urban communities such as Pengyubu and Liudianzi with self-service all-in-one equipment to integrate public security, real estate, real estate, elderly care, medical care, etc. Self-service facilities are unified, and staff on duty are provided to provide guidance and assistance services. Citizens can self-service business license printing, tax-related inquiries, social insurance and medical insurance inquiries, provident fund inquiries, etc., and further realize government services nearby, self-service, and full-time do. At the same time, it actively carried out delayed service, door-to-door service and free mailing service to further enhance the happiness and satisfaction of the masses and enterprises.
In order to build a professional team of government services and improve service quality and efficiency, on the basis of sorting out and standardizing issues, scientifically formulate training plans, and carry out various forms of training for staff through talent introduction training, job rotation training, special training, and old-fashioned training. Comprehensive business training, each window staff should be proficient in high-frequency matters and operate accurately, and other matters should be informed and handled on the spot. Strengthen the business guidance to the town and village two-level convenience service centers (stations), give hands-on guidance, and strive to solve the problems of large mobility of grassroots convenience service centers and inadequate business, and comprehensively cultivate a "one person, multiple capabilities" general practice acceptance team.
Establish a free agency agency system, compile the "Yimeng Red Agency Agency Service Manual", publicize 199 district-level agency agency matters, and 94 district-level agency agency agency matters. On weekdays and holidays, there are assistant agents to help and guide the handling people in online filling, data modification, uploading and other informatization operations. At the same time, an agency agency center was set up to open a "green channel" for investment construction, major projects, and investment promotion projects, and implement full-process tracking agency to help projects start production at an early date.
Source: Langya News Network
